Shipping & Refund Policies
Shipping & Refund Policies Overview
We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email.
We ship bikes to the USA only. For Hawaii and Alaska delivery please contact us to arrange the order. Your bike will be shipped as LTL freight from our Southern Utah warehouse. Our team will search for the best LTL rate to get your bike to you in the most cost effective and timely manner.
Our delivery rate covers curbside delivery during our fulfillments standard operating hours of 1-5pm. Deliveries requested outside standard hours or with door service are subject to additional fees.
We generally ship our bikes and parts in 3-5 business days.
If the shipping address you used is residential it’s possible the shipper may reach out to schedule a delivery appointment. Failure to schedule a drop-off appointment within 14 days after shipper contact will result in an order cancellation and customer will be responsible for shipping related charges.
Please note that delivery dates are ESTIMATES ONLY due to the nature of the bikes and shipping we cannot guarantee a delivery date. If you need a bike by a specific date please reach out and we will do the best we can to accommodate your needs.
You may return most new, unopened items within 14 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items we always start return eligibility from the date of delivery.
To be eligible for a return, your item must be in unused condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Before a return is sent, the customer must have written approval from Amped Bikes. If a customer sends a return without written consent from Amped Bikes, a refund will not be issued, and the customer will have to pay shipping to get the item returned or sacrifice the item.
To start a return, you can fill out our form here If your return is approved & accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note the customer is responsible for all return shipping costs.
You can always contact us for any return question at firstname.lastname@example.org
At the time of delivery, the carrier will provide you with a Bill of Lading (BOL) and/or Delivery Receipt for you to sign. it is important for you to thoroughly inspect your shipment before signing.
Please ensure to visually inspect both the inside and outside of the boxes and make all notations on the paperwork. Each carrier uses their own standard forms, so ensure to fill out the proper spaces provided.
If you've found damage during your inspection, all damage and defects MUST be noted on all copies of the BOL and Delivery Receipt. This is necessary for us to file a claim with the carrier and to assist you with a return, replacement or repair.
Amped Bikes is not responsible for any damage caused by incorrect assembly. Please be sure to take care in assembling your bike as the spare parts are difficult to come by. Ensure ALL bolts and components are tightened and properly lubricated. YouTube is a great resource to learn the assembly process. If you have any additional questions regarding assembly, please reach out to email@example.com. Replacement stock on OEM parts and hardware is limited. Please contact your local hardware store or bike shop for compatible replacements.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
Please click the link below to file a shipping or warranty claim. Our team will review your request and process it within 3-5 business days.